FAQ

Questions

Please check the reconstruction log. If you see an error in the log, follow the workflow of the manual.

If the date of the last reconstruction does not match with your last edition, it might be due to either:

To check the connection and to check that our service is running, you can manually trigger a reconstruction by editing your index file:

  1. Add a random character in your index file and save it.
  2. Check that the character shows up on your website.
  3. Remove the character and save it once more.
If you saw the edition, we can rule out the connection error, and it also means that our service runs. Then please contact us and describe the edition you made with your file. We will search why the edition you made was not taken into account by our service.

Main causes of website reconstruction failures are:

It happened in LibreOffice with docx files. It is often due to the usage of the "Title" paragraph style. Avoid the Title paragraph style and use the paragraph style "Heading 1" instead. In LibreOffice, a displayed docx file may not show a hidden numbered list item in the code of the file. To disable the numbered list in the file:

Now look at the numbered list button on the top panel. It should display the status that there is no numbered list. Then